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ABOUT ME
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While I’ve spent most of my professional career in the hospitality industry, I believe my skills are easily transferable. I look forward to expanding my horizons and taking on new challenges.
I am a natural leader. I thrive in professional, fast-paced environments. I have a background of 10+ years in luxury hospitality and 5+ years in strong managerial roles. My service style is resourceful, proactive and emotionally intelligent. I confidently enjoy working with dynamic people and anticipating their various levels of expectations. I possess an exceptional attention to detail and strong organizational skills.I have intuitive expertise with interpersonal and inter-group written and verbal communication. I am a self- starter with a natural ability to multi-task, prioritize projects,
and meet deadlines.
ALEXANDRIA OLPIN
Collaborator
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EXPERIENCE
December 2021 - Present
Office Coordinator
Contribute to a productive work environment, while ensuring homeowners get the support they need. Manage multiple projects at once in a fast-paced environment. Assist in preparing office documentation as requested by Office Manager. Greet visitors in a prompt and friendly manner. Maintain office filing system and retrieve material from files as requested. Process appropriate paperwork to accountant to pay vendors. Perform general office duties, including faxing, copying, scanning, and filing
September 2020 - November 2021
Office Manager
THOMAS METALS RECYCLING - St. George, UT
Managed accounting and billing for scrap metal and recycling purchases and sales. Maintained office operations. Assisted customers with payment for the metals purchased and answers to questions.
December 2019 - March 2020
Experiential Program Manager
Managed a large team of talented, experienced professionals. Each acted as a Guide for well-balanced selections of Experiential Classes available to guests during their stay. With over 100 different classes offered each season, the Experiential Program scheduled 1-hour classes in the following subjects (not limited to): Mindful Yoga and Meditation, Visual Art, Horticulture, Outdoor Hiking and Exploring, and Culinary. As the Experiential Program Manager, I was responsible for creating and upholding the standards for the guest experience. I managed the transition between seasons, as new classes were integrated into the robust schedule of offerings. I managed the purchase and inventory for the supplies needed for all of our classes. Additionally, I managed the Intuitive Offerings within the Spa Service Menu. This included the Psychics, Energy Workers, Numerologists and Somatic Healers
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Additionally, we partnered with the local Animal Shelter to foster puppies, kittens, and chickens. The pet program offered our guests a unique opportunity to play with the animals. Our department cared for the animals and helped facilitate adoptions. Within the three months of the programs start, over 100 animals were adopted to happy homes.
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January 2019 - December 2019
Front Office Manager
HILTON SANTA FE BUFFALO THUNDER - Santa Fe, NM
Managed the Front Office Department, which includes the Bellmen, Concierge, Front Desk, Nigh Audit , Hotel Operator and Room Reservation Agents. Implement, uphold and support all service standards and operating procedures within each role to ensure service for the guest is the highest priority. This includes assisting the guest with all elements of their stay prior to arrival, upon check in, during their stay and as they depart.
January 2018 - September 2018
Front Desk & Guest Services Manager
CARMEL VALLEY RANCH - Carmel, CA
I supported the Director of Rooms with strong leadership and organizational skills. I rebuilt the 30+ team by reorganizing the employee structure within to ensure all players were in a position that best highlighted their strengths. I created a new role within the division, Rooms Controller, to assist with the biggest ongoing problem of guest rooms not being available by the 4:00 pm guaranteed check in time. This position was crucial in the success of the entire department and the happiness of the guest. During my short time, I was nominated to be a brand ambassador and certified in The Art of Engagement by Aspire. In addition to these highlights, I consistently fulfilled the normal duties and expectations as the Front Desk & Guest Services Manager.
May 2017 - January 2018
Spa Director
With the motivation to ensure the guest experience at the first outdoor spa in the nation, I implemented and trained front desk staff and massage therapists to provide a luxury style of service to all new and returning guests. I created, implemented and upheld service standards and operating procedures to ensure the longterm success of the company. I managed the outdoor spa with 30+ massage therapists and a fresh team of 15+ front desk staff. Redesign of the steam and sauna rooms, improving the retail program, as well restructuring the admission and massage pricing to ensure a higher profit were my stronger contributions to this role.
June 2013 - January 2017
Service Consultant
Front Office Manager
BERNARDUS LODGE & SPA - Carmel Valley, CA
I returned to Bernardus to assist the current Front Office Manager with rebuilding the team to what it once was prior to my departure to Colorado. During this consulting period, the hotel underwent two different changes in ownership, after which I was offered the Front Office Manager role. Happily accepting, I then brought the Front Office Team of 16+ employees up to the Forbes Four Diamond service standards. Working directly with my General Manager, we restructured the department to include the Reservations Team and added a Revenue Manager, which I trained and supervised. The hotel underwent a 6 month closure wherein a multi-million dollar remodel transformed the hotel, with the help and coordination of all managers. I am proud of the assistance that I offered during what is normally very turbulent times for employees. My team was strong and personable, maintaining the service points and passing all internal inspections and secret shops with flying colors. Additionally, I was asked to be a part of the MARS Team, which was a small group of the hotels long term employees that embodied the culture of the hotel in order to re-enliven the mission statements and core values.
February 2011 - June 2013
Front Office Manager
Marketing Coordinator
Human Resources Coordinator
THE SEBASTIAN - VAIL - Vail, CO
I was invited to Colorado by the General Manager that worked at Bernardus Lodge to assist with opening the new hotel in the capacity as Front Office Manager. During my short time, I took advantage of the new environment and pushed myself into different areas of hospitality as the opportunities became available. I trained as the Marketing Coordinator, assisting the Sales and Marketing Director with managing the sales budget, creating internal promotions for guests, distributing scheduled e-blasts and upholding the sales and marketing goals. I then transitioned into Human Resources as the Coordinator and found a true love for creating and supporting the service culture within the hotel staff. My guest was now internal and I was proud to assist with recruitment, on-boarding & off-boarding, training and ongoing employee satisfaction.
December 2006 - February 2011
Concierge
Guest Services Manager
Front Office Manager
BERNARDUS LODGE & SPA - Carmel Valley, CA
Starting in my first professional role as a Concierge and building my way up into management was very rewarding. As a Concierge I found my passion in helping influence people's special occasions and my confidence with anticipating and meeting guests needs. As I grew into management, I found pleasure in creating systems and standards that would make the department more efficient and the procedures more effective and sustainable. I created the training program that they still use today. I improved my departments internal and external review results with 'Do as I do' person to person training. I learned so much about how to engage new and ongoing team members to embrace the culture. During my time, I created a standard that lives within the hotel today, relationships with guests and employees that are some of my strongest in life and and understand and pride for the importance of the work I do.
EDUCATION
2004 - 2006
Associates Degree
DIXIE STATE UNIVERSITY
Attended under a full ride scholarship due to the Visual Arts Sterling Scholar Award
2004
Highschool Diploma
TUACAHN CENTER FOR THE ARTS
Graduated as Senior Class President, the Visual Arts Sterling Scholar and on the honor roll.
SKILLS
Project Management
Creation, Execution, Follow Up of Standard Operating Procedures
Calendar Management
Customer Service Relations
OpenTable Dining Operating System
ADP Timekeeping & Labor Management
Springer Miller Systems
Red Cross First Aid & CPR Certified
Workplace Harassment Training
Zingle
Microsoft Office
Revenue Forecasting & Strategy
Data Archiving & Reporting
Kronos Timekeeping & Labor Management
OnTrack Timekeeping & Labor Management
Opera Property Management System
HotSoS Housekeeping & Maintenance
Team Scheduling
Revinate
Service Culture Coach
Social Media
PROFESSIONAL CHARACTER
EMOTIONAL INTELLIGENCE
Student Mentality
Active Listening
Problem Solving
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POSITIVE ATTITUDE
Entrepreneurial Drive
Creative Solutions
Flexible
NATURAL LEADER
Team Work
Public Speaking
Goal Oriented
MIKE OPRISH
Previously the General Manager at
Bernardus Lodge & Spa and
The Sebastian - Vail
Currently the General Manager
at Corral de Tierra Country Club
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GARY OBLIGACION
Previously
the Food & Beverage Director at
Bernardus Lodge & Spa and
the Rooms Director at
The Sebastian - Vail
Currently the General Manager